Registration Conditions:
- The completion of the registration form does not guarantee a reservation. Upon receipt, the museum will check the availability of the requested date and confirm availability. After confirmation and based on availability, the person responsible will be informed, and a provisional reservation will be made without commitment. The reservation will only become effective after payment. Until payment is made, the dates are not guaranteed or reserved, but only a provisional reservation is made without commitment.
- If there is more than one provisional reservation for the same date, priority is given based on the order of registration, and the first party has 48 hours to make the reservation by payment to secure the desired date. After the 48 hours, the second provisional reservation will be given the same 48 hours to finalize the reservation. This process continues for any further provisional reservations.
- By making the reservation through payment, you accept all the conditions of registration, cancellation, admission, and the operation of birthday parties at the museum.
Cancellation Conditions:
The Royal Treasure Museum reserves the right not to refund the payment of the registration, in whole or in part, if the cancellation conditions for a full refund are not met.
Admission and Operating Conditions:
- The museum reserves the right of admission, meaning it has the authority to refuse entry to individuals who do not comply with the established rules and guidelines or who may pose a threat to the safety and comfort of other participants. This includes refusing entry to any person, even with a valid ticket, who displays inappropriate or aggressive behavior, or shows signs of intoxication.
- The Royal Treasure Museum reserves the right to cancel a birthday party if the children are not at all times accompanied by two responsible adults, without refunding the paid amount or offering any compensation.
- To enter the premises, it is mandatory to undergo the security procedure at the entrance, i.e., pass through the metal detector and X-ray scanner. Dangerous or potentially dangerous items, such as firearms, sharp objects, pointed or cutting instruments, aerosols, pyrotechnic or flammable materials, and corrosive liquids, are prohibited within the premises. Items such as alcohol purchased outside the venue, drugs, or illicit substances are not allowed at the event to ensure the safety of all participants. Except in extraordinary circumstances approved by the museum team, bulky items should be placed in the available lockers on-site.
- Participants must comply with the local laws in force in Portugal during the event. This includes the prohibition of illegal activities such as vandalism or the use of illicit substances. Smoking is not allowed inside the premises.
- The museum is not responsible for any lost or stolen personal belongings during the event. Therefore, it is advisable to take care of your personal belongings.
- Animals are not allowed on the premises, except for guide dogs or assistance dogs.
- Food or drink may not be brought into the premises, except for the birthday cake, which should be handed over to the museum team upon arrival.
- Photography or video with flash is not permitted inside the exhibition.
- The event program may be subject to changes due to unforeseen circumstances and third-party responsibility, for which the organization will not be financially or otherwise liable.
- In case of an emergency or evacuation, it is important to follow all instructions provided by the museum staff and security team to ensure everyone’s safety.
